1. Quotes are approximate and subject to changes, unless we have surveyed the premises prior to the date the work is carried out. After the designated time we will continue until the work is completed only if we are authorised to charge accordingly.

2. All payment are made upon booking unless special arrangements have been made

3. Late payments will be charged at 25% above the basic bank rate.

4. We require 48 hours notice for any changes and cancellations. A fee will apply on late cancellations or changes to the agreed terms. The same will apply if we cannot gain access to your premises on the allocated day and time (30 minutes allowed).

5. The premises have to be tidy so we can concentrate on cleaning efficiently. We will start with the essential basics and finish at the designated time unless otherwise instructed.

6. Digital photos will be taken at the beginning and at the end of the work carried out and a supervisor will assess progress and the results. If needed a report can be compiled for a small fee.

7. Damage or breakages will be repaired or replaced. We carry no responsibility for exceptional items and/or works of art if we are not informed in writing of their value in advance.

8. Equipment and materials are fully provided by The Cleaning Machine.

9. Staff are not authorised to use any appliances, nor eat or smoke in the premises.

10. All staff are trained in colour-coded cleaning and also in line with COOCH (Control Of Substances Hazardous to Health Regulations 1988) health and safety regulations.

11. Whilst every effort is made to prevent damage, The Cleaning Machine cannot accept responsibility for shrinkage to carpets that are poorly fitted neither will the company accept responsibility for damage to upholstery where the cleaning instructions are not visible or where no mention has been made about a recurring problem.

12. 12. We only use quality systems and products and will use our expertise to remove any stains. However, we cannot guarantee that all stains can be removed, specifically in the case of certain unidentifiable stains or those stains previously treated with other chemicals.

13. Any complaints must be brought to our attention within 48 hours of the work being carried out.

14. Any keys left in our safekeeping will be kept in a safe.

15. Office hours are Monday to Friday 9.00am – 6.00pm and Saturday 10.00am – 1.00pm.